As simple as it may seem, it’s amazing how many IT professionals, even those in senior positions, struggle to separate the what from the why when it comes to presenting new technologies to their organization. I have seen a Vice President present marketing slides from an ERP vendor as justification for why the organization should implement a specific functional module. …


Recently I heard a sentiment that I hear from time to time from extremely talented IT Engineers: “I don’t really need to understand what my business does to support the technology I support”. I feel a bit of visceral reaction when I hear that and am always tempted to get up on a soap box and start to lecture on why you most certainly do, or at a minimum, you certainly should want to know. Whether you are heads down in Kubernetes Pods all day or knee deep in routing tables, understanding how your organization makes money, the challenges it…


There is a consulting industry truism that states: “The Money is in the Mystery”. The more complex a problem, the more value exists in the buyer of the product or service simply not having to worry with that complexity. This same line of reasoning is very prominent today when software vendors are presenting their offerings as a service (SaaS) to potential customers. The big pitch for SaaS offerings is that you as the customer can quickly get the business value you seek and not have to worry about installing the software, ongoing care and feeding of any infrastructure or executing…


The Internet is shrinking, that is the theme of the recent Global Internet report from the Internet Society :

https://www.internetsociety.org/globalinternetreport/.

This conclusion seems counterintuitive, going against all the statistics showing a steady rise in the number of connected users, devices and things.

The report points out that while the number of Internet users is increasing, the number of organizations providing critical services that make the Internet work is consolidating. Most individuals who work in the Information Technology industry are well aware that a hand full of players such as Microsoft, Amazon, and Google are dominating the Cloud space. Consolidation in…


If you Google this question, you get lots of results on UX and user-friendly design principles. For those of us who work in large enterprise IT environments, rolling out ERP system releases and other business focuses applications that users have to use day in and day out to complete their job, the question of who you should be trying to please is not about design. Let’s get one thing out of the way up front, you will never make everybody happy. Here has been my personal experience over the years, I am sure you have similar experiences.

You can divide…

William Alexander

I am an IT Professional with 25+ years of experience in a broad range of areas. I am passionate about technology and its applications in business and life.

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